Account deletion & data retention

Request deletion

1. Email grievances@eikhoiturf.com from the registered email address, or provide the registered mobile number.
2. Use the subject “PitchPerfect account deletion request” and state whether the account is a player or owner account.
3. Complete proportionate identity verification. Never send an OTP or password to support.

We will acknowledge the request and normally complete eligible deletion within 30 days. We will explain any data that must be retained and the reason.

What deletion does

Access is disabled, active sessions are revoked where possible, public profile information is removed, optional communication consent is withdrawn and personal data is erased or de-identified unless retention is necessary. Owner deletion may require outstanding bookings, refunds, disputes and settlements to be resolved first.

What may be retained

Booking, payment, tax, fraud-prevention, audit, dispute, consent and legal-compliance records may be retained for the periods in the privacy policy. Access is restricted and the data is not used for unrelated marketing. Reviews may remain in de-identified form to preserve marketplace integrity.

Alternative requests

You may request correction, a summary of processed data, withdrawal of optional consent or account deactivation without full deletion by contacting the grievance officer.